shipping policy
How long do shipments take ?
Orders take approximately 3 business days to be prepared and shipped. Once shipped, depending on the destination, the delivery time may vary.
All estimates are approximate and may vary depending on external elements.
Use: 7 business days
Europe: 12 business days
Mexico, Rest of America: 15 business days
Where do we ship from?
Our central warehouses are located in the USA, Spain and Asia. All orders are prepared in special boxes adapted for the transport of footwear and clothing with an easy opening and are shipped all over the world.
With which transport company do we send?
DHL or FedEx depending on where the destination is.
Delivery is made between the hours of 08:00 and 20:00. In case of absence, the transport agency will contact the client to arrange a delivery on the date and time that best suits him.
Please wait between 15 ** and 30 days for your order to arrive. If more than 45 days have passed, please email us at info@tenisshopla.com to check the status of your order. Refunds will be handled via email if necessary.
Can I change my delivery address on an existing order?
This may be possible in some but not all cases. put on Contact us ASAP if you need to update your delivery address. Please refrain from submitting multiple cases as this may cause further delays.
Where can I get updates on my order?
To check the current status and follow-up on the delivery of your order, write to us via WhatsApp +50660151571 .
and my accessories?
All our products go through a meticulous quality control and check of accessories, laces, packaging before being sent, and a photographic record of each shipment is kept, but we are not responsible for loss or mistreatment of them by shipping agencies, If you want to replace any accessory, let us know along with your order number and it will be replaced at no cost. Shipping costs are not included.
** Temporary shipping measures due to Covid-19
Due to what has happened globally due to Covid-19 and the closure of airports, the number of flights that transport packages has been considerably reduced, so there may be intermittent delays in some shipments.
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